Ben Thanh Restaurant
3.8/5
Details
Information
Reviews
Location

Cuisine type

  • Thai,

Atmosphere

  • Casual,

Products and Services

  • Noodle Soup,
  • Fish,
  • Congee,
  • Vermicelli Bowls,
  • Spicy Curry Dishes,
  • Fried Rice And Noodle,
    • Spicy Curry On Rice,
    • Vermicelli Platters,
    • Asian Salad,
    • Rice Entrees,
    • Wok,
    • Beef Rice,
    • Appetizers,
    • Chicken,
    • Beef And Pork Dish,
    • Seafood,
  • more...
  • less...

Languages Spoken

  • English,
Location
36 Northfield Dr E, Waterloo, ON N2L 6A1
Useful Information

Opening Hours *Holiday hours

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Verify with Merchant

Rates:

  • $11 To $25,

Methods of Payment:

Ratings & Reviews - Ben Thanh Restaurant

How would you rate this business?
3.8/5
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  • Average
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  • Terrible
5
17
3
3
1
  • Atmosphere:
  • Food:
  • Service:
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S2015P
By

I’ve been coming here since they first opened.I have noticed changes in the food portions.Twice now I have ordered #140 Malaysian Seafood Laksa Rice Noodle Soup in extra-large.It is disappointing.The actual bowl itself is large enough to serve four people.The noodle portion can fill a small coffee mug, the entire bowl is just soup, or seasoned broth. Some random seafood item and that is it. I had to make dinner after leaving because I was still hungry. Aside from that, I love this place.

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Restaurantica12
By

Good food, neglected service!

I've been Ben Thanh's customer for years now and their food is great which is what makes me return but the restaurant can improve its service tremendously! I have stopped going for dine-in because of their rude service. Even for take-out, I find myself just standing idle for over five minutes (when the restaurant isn't even busy!)before I am attended to. I can see employees gathering and talking casually before they recognize that I am waiting for their attention. Even upon ordering, the woman insisted I pay her right away although I mentioned I had to go to the bank. She replied that they accept credit cards so I don't have to pay by cash. I can understand this might be company policy for food to be paid first, but I use the time for my food to get ready to run errands. Although she finally let me come back to pay, she glared as if I would not return. I felt misjudged and treated very poorly. They need to have faith in their customers. As for the food, I have yet to be disappointed. Always fresh and so tasty! Ordering time is usually ready in the time that they suggest which is fast and convenient for me. Love the interior too, as it is very cozy. The new renovations look great as well!

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Restaurantica12
By

The Food is Good, but Avoid When Busy

I have been there many times since it opened a few years back. The food never disappoints me, but the service always does. I tend to order the Malaysian Laksa Seafood Noodle Soup. I love it every time. The last time, I ordered the house special pho. It is large and very tasty. Prices are reasonable.

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Restaurantica12
By

another disappointing visit

sometimes it's great, other times not so much. We went early around 5:30 Sat to avoid the long waits and lineups. One third of the tables were empty yet we waited 35 minutes to get our soup and springrolls! The deep fried chicken wings arrived with no dipping sauce, which we had to ask for twice with another ten minute wait while they got cold. The pad seew was only just barely warm and was lacking flavor compared to other visits. The #113 pho, I was told was delicious, but my single serving tom yum soup was nothing but vinegar and hot sauce. Very disappointing. Overall, not a great meal. The waitress, we later discovered, put the watery salad dressing and lettuce from the chicken wings into the takeout container along with the leftover wings and "crispy" Thai spring rolls turning all into a disgusting soggy inedible mess. I seriously regret the generous tip that was left!

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Restaurantica12
By

Very impressed

I visit this place 2 or 3 times a month for dinner. I have had a great experience every time. The food is great and the price is right. Even when they are busy and hectic, they do their best to service you. Very friendly staff, everyone smiles when you make eye contact =). Great place, I definately reccomend it, hands down, if you have never been there. Enjoy! =)

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