We are a high end Spa that focuses on the well-being of our clientele. Our services are carried out with the best of our knowledge and technology. Our goal is to provide the best experience so you are treated as an individual, not as a number or potential opportunity.
Ce spa manque de professionnalisme et la direction semble engager des employé avec peu d'expérience.
Le service à la clientèle manque beaucoup, aucunement chaleureux pour un "spa."
Je ne recommande pas du tout!
Very poor customer service by management and staff
I had very poor customer service by both an employee and management. I went to have hair removal done and after a year did not see a difference. Every 5 weeks I would mention to the employee (and receptionist multiple times) that I had not seen a change in my hair grown and she said she was not sure why. When I approached the Manager non-aggressively and diplomatically at the last treatment to tell her that I was disappointment both with with the treatment and the service provided. She was confrontational, and unapologetic. She made it clear that it was my problem because I had not spoken to the management earlier and there was nothing that she could do. I also went in once and had someone else's hair all over the end of the treatment table. I will not go back to this business again after seeing the lack of professionalism from the management.
The spa is very modern and beautiful. No complaints about the service - always nice, offer drinks, provide detailed information about their specials. I'm happy I found this beautiful place near my house, now I don't have to go downtown to get my hair and nails done!
P.S. Massages with Luba are amazing!
What wonderful spa! It's beautiful and tastefully decorated, filled with a staff of friendly and welcoming aestheticians and hairdressers! What a wonderful experience, would definitely come back!
i came to the spa as a walk in client,the staff were very friendly and nice!I had my color cut and blow dry done and i just loved everything!!!I have been in a lot of salons in West Island and i can say this spa is amazing!Looking forward to come back!Very professional!I'll be back!
