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The WORST SERVICE EVER! I had schedule installation last Wednesday, waited the whole day and nobody showed up. Called them up and apparently the appointment was cancelled. Nobody has advised me, my whole day was wasted. Called them up and they have rescheduled for Saturday, two guys came in clueless on how to transition from gas water heater to electric, although they did charge me for the gas pipe capping. Called them again another team showed up on Monday without proper parts. Unprofessional!!
Business Reply November 18, 2020
Hello, during your call, we informed you that we could not make an exact cost estimate over the phone. When the technicians arrived, you asked to remove part of the piping of your old gas water heater. We are not specialists in gas but in electric water heaters. We cannot do these types of work because gas installations require certified gas plumbers. We offered alternatives to proceed with the installation, which you refused. We apologize for the inconvenience but our teams did what they could.
Installers were aggressive and rude...they were hurrying everything. After 3years of renting decided to just purchase the tank. 24 hours after making the final payment and receiving a confirmation email that the tank was purchased and my account was final.... THEY WITHDREW $30.90 from my credit card!!!!! ...even though they sent me a confirmation email the day before that my account was paid in full and the tank was purchased!!! Had to call them to have the money credited back to my account.
Je suis de Terrebonne et le service a été parfait. En moins de 24 heures, mon nouveau chauffe-eau était installé. Les techniciens ont pris soin de bien couvrir mes planchers et de tout ramasser sans causer aucun dégât. Merci Hydrosolution.
Horrible company;very dishonest, Give me the runaround to cancel contract that was signed by old owner of home,and keep on charging for a 15 yrs old water heater, Stay away,
worse service ever... they dont return phone call nor email,,dont recommand this type of service to anyone...
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