Duke Of Wellington
3.2/5
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Location

Products and Services

  • Pubs,

Languages Spoken

  • English,
Location
1-33 Erb Street West, Waterloo, ON N2L 1S8
Useful Information

Opening Hours *Holiday hours

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
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Rates:

  • $11 To $25,

Methods of Payment:

Ratings & Reviews - Duke Of Wellington

How would you rate this business?
3.2/5
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Restaurantica12
By

Don't take your change!

Alright, so I went here on St. Patrick’s Day once and was having a reasonably good time. It was my turn to buy the next set of pitchers. So, I left my table and went up to the very crowded bar. I ordered two pitchers, paid the bartender, she rudely threw my change on the bar and it kind of scattered everywhere. Regardless of her impoliteness I left a tip and took the remainder of my change. I had only had time to pour a few glasses before a bouncer taps me on the shoulder and says ‘you’re out of here.’ I was surprised because I had not had very much to drink; I was behaving myself, and was having a very quiet discussion with my friends at our table. This prompted me to rightfully ask ‘why am I being kicked out?’ to which the bouncer responded ‘apparently you’ve been stealing tips’ I explained that I had not been stealing tips in fact I had been giving generous tips throughout the night. That didn’t matter to him and he said I would have to leave. So, I told him that I would leave peacefully without any incident and that I didn’t want to cause any problems. So there I was embarrassed in front of my friends, just paid for two pitchers without even getting a pint of it, standing outside the restaurant not knowing what to do. I decided that I should try to talk to the manager and explain the misunderstanding. I asked the bouncer at the door to speak with the manager he said ‘look buddy I’m just a temporary contract worker hired for just for tonight so I don’t know who the manager is’ I looked at him with a slightly condescending and skeptical gaze and said ‘so if I understand you, you cannot tell me who your boss for tonight is or who is paying you?’ me explaining it back to him probably made him realize how stupid his statement was. He said ‘I’ll be right back.’ A minute later he brings over the head bouncer (the guy who kicked me out) I asked if he was the manager he said ‘no’ then I asked if I could speak with the manager to which he said ‘look man, she’s really busy I don’t know if she is available or not’ I said ‘so you are not a person who can bring me the manager let alone find out if she is available?’, ‘one second sir.’ The manager turns out to be one of the girls working at the bar where I ordered the two pitchers or beer from prior to being kicked out. I explained the situation to her, how it was all a misunderstanding, how one of her employees threw my change on the bar and it went everywhere, and how I can understand how it can look like I am stealing tips when I have to collect my change all across the bar and floor and if the staff she was managing was a little more polite we might not be in this situation. She understood where I was coming from apologized on behalf of her staff member and then asked ‘so what is it that you want?’ I told her I wanted to be allowed to go back inside and she obliged. I went back in and carried on with the rest of my night and life. I think what happened was the bartender who was serving me did not expect me to ask for change and got upset when I did. Because of this extra ‘inconvenience’ she angrily threw the change and scattered it everywhere. When I didn’t leave a tip amount that she thought was acceptable (but I did because of her poor attitude) she called the bouncer and made up some story about me stealing tips so I would be kicked out. I have not been to this place since, I never intend to visit again, and I will tell this story to anyone who mentions this place or asks me where they might want to avoid. I wish I could say ‘best of luck’ to the duke of wellington but it wouldn't be sincere and I would honestly lose no sleep if this place went out of business.

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Hailey1
By

awful

The waitresses take so long to serve you and get the bill to you so you have no choice but to leave without paying it. No one has all night to sit Around and wait to pay when your cab is waiting outside. So 5 stars for free beer and food!

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Restaurantica12
By

Stopped in for a pint. I love the beer here.. and yes the service isn't the greatest at times... but I can honestly say that I have never had bad food here... Now mind you I have only had fries and modest pub grub, but again you dont come here expecting the to be waited on hand and foot. The beer is one of the only reasons I stop in, and the patio is great in the summer. All in all, its allright, but not my first stop when I want something to eat.

Atmosphere: 4/5
Food: 2/5
Service: 2/5
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Restaurantica12
By

I have to say that this place has some of the lousiest service I have ever seen. It's quite amusing cause you see the waitresses floating about looking like they are lost and can't remember where they are or who they have served. Flagging one down to order is a mission in itself. The food is no better than any other pub but the service is just sad.

Atmosphere: 3/5
Food: 3/5
Service: 2/5
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Restaurantica12
By

We went during the lunch hour. There were several...

We went during the lunch hour. There were several other diners, and we were told to seat ourselves. I'm not sure if that's the general practice, since this was our first visit - it's okay as long as they remember you're there! It took several minutes before someone came with a menu. We told the server right away that we were on a lunch break from work, and had to be back there in about 45 minutes. We were informed that they were short-staffed, but she'd mention it to the kitchen staff. The food arrived on time - the BLT was very good, as was the garden salad (though the lettuce was in huge chunks, they get points for serving the dressing on the side). My partner said the fries were cold. We asked for the bill right away, but no one came to collect our money before I had to leave. Fortunately my partner was able to wait. He told me the waitress was very apologetic when she finally arrived.

Atmosphere: 3/5
Food: 3/5
Service: 2/5
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