Air Tech knows that you want to be able to enjoy the comforts of home, no matter the season. Your heating and cooling systems are an important part of that. When it comes to your furnaces,air conditioning, and hot water you want your systems to be rock-solid reliable and as efficient as possible.
Our AC broke during the weekend @ +35C outside (30C + 80% humidity = 42C inside). We called the company service line 6 times, same response - we've paged the techs, our procedure does not require them to get back to us. No one called us back. When I asked to find a supervisor, they became very rude and hang up on me. I was stuck with the company since I have extended warranty here. I have no choice but to give it up and go to a reputable firm. It became too risky to rely on Airtech/Novel care.
6 days of terror working with these guys. During winter storme, gave us the wrong diagnosis of our furnace problem, sent us wrong parts even though we told them multiple times to make sure they sourced the right part. Refused to help us despite assuring us they would fix our heating problem. Didn't honour the warranty and their suppliers don't even care to deal with them leaving everyone hanging for 72 hours.
We needed a new AC unit for our office but we didn't want to go through the old system. So we got a new ductless AC unit which wasn't cheap, but definitely worth it. The staff were very professional and took their time to explain the process and costs to us so we understood what we were paying for. I highly recommend them, especially since they are always on time!
I start searching for a company a few days ago to install a ductless air conditioning unit in my office. I found Air Tech and a few other companies. I gave all of them all a call to find out the prices and overall service, at least at the receptionist.
By far Air Tech has a much high quality support and response time compared to other companies. Their prices also matched all of the other companies, so that was fair. They were very professional and I highly recommend them to anyone who needs an AC unit installed ASAP. I usually don't do reviews, but for these guys it was worth my time, that says a lot.
