Many collection agencies use only letters and automated diallers' with unskilled collection personnel, effectively collecting from a letter program and falling short of providing the full service necessary to maximize recovery for your accounts. Other agencies send letters and exercise the legal option. All of these methods are profitable for collection agencies, but. CCR uses experienced account reps with every option available to investigate and obtain a financial profile of your debtor's situation in order to provide you with the best recovery rate possible. more... See more text