Dropped off my boots at the Shoe Doctor to get the sole repaired as well as a polish. Returned to pick up my boots several days later and noticed that there is now a hole in the left boot just past the end of the laces on the left side. Now I don't know what occurred between the time that I dropped off the boots and the time that I picked them up, but somewhere between then, there was damage done to my boots resulting in a hole that I now see. Now he did repair the split in the sole as well as polish the boots. The polishing job was not the best and could definately use improvement. So although he did what I asked, he also did something that I did not ask for which is the hole. What bothers me is that the guy not only denies any wrongdoing, but also refuses to do anything to make things right. He indicated that he can try to repair the hole, but it will still be visible on the outside. He also indicated that he would charge me another $20 if I wanted that done. So I paid $41.80 and now have a pair of boots that are worse off then when I dropped them off essentially making them useless to me. I would have been better off not paying the $41.80 and just throw them out as that's all the boots are good for now. For a business to place blame on the customer but to also not even offer to provide any way to make things right without charging the customer more money, I can not recommend a business like this to anyone.
