I had a terrible experience with install. The guys missed their original scheduled date, showed up a week later but 2 hours late, rushed the job because one of the installers was under house arrest. There were mistakes everywhere, had to call and send pictures of how awful they did. Office sent them back a week later, fixed a few things but refused to address all of the issues, started yelling & left. Was refunded $500 of the $2300 I paid for installation (materials were paid separately). Avoid
Sorry to hear you had a bad experience!
Covid’s made it difficult to maintain a strict schedule.
With regard to our Team member down on their luck, we believe in 2nd chances, we’re proud of our employees, especially those improving their situation through hard work.
Your project was a DIY you decided not to tackle. When we stepped in, conditions were not ideal.
We addressed your issues, we agreed a $500 credit was reasonable compensation for a schedule cancellation and minor drywall repairs.
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