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Can I give this company 0 stars? The lady that dispatches the taxis is extremely rude... I work for a company that has a contract with today's taxi to bill directly as we order taxis very regularly. On multiple occasions this lady has hung up on me, given me attitude and obviously does not care about the business at all. Today, one of the drivers was assigned to pick me up and left before I could walk outside the building and when I called dispatch to give feedback about the driver and asked that someone speak to him about this incident, this lady told me that, "[I] don't need to be telling [her] what to do." Okay, today's taxi, you just lost thousands of dollars of business.
I've used it for a 3km ride. The driver had asked me if the dispatcher told me about the 15 dollar service. From my understanding, I thought he meant 15 dollar flat rate. I had no cash on me so had to use my debit. The meter had read 11 dollars. He entered who knows what and I got charged almost 29 bucks. He did not print a receipt because how convenient that the debit turned off and could not function. I had called dispatcher and they told me that there's no such thing as a 15 dollar fee
I've used Today's Taxi to get to the airport over the last few weeks. Experience has generally been poor, one driver tried to charge me $9 instead of $7 while another tried to bill me $5 for using Amex. The topper was tonite when the driver started to drive off with my luggage and only stopped when I ran after him and banged on the back window. Very few of the cars have electronic payment forcing you to wait while the driver runs your card through a slider and then inevitably has to write the numbers down when the machine doesn't transfer it to the slip. Not recommended.
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