Asano Sushi is a lovely Japanese restaurant & lounge located at Appleby & Upper Middle Road in Burlington. Enjoy tasty Japanese food al a carte, all you can eat, dim sum and steak in our friendly, relaxed atmosphere. We serve lunch Monday to Saturday from 11 to 3:30 and dinner is served from 3:30 to 10:30pm. Sunday lunch is from 12 to 3:30 and dinner is 3:30 to 10:30. Experience our great service in comfortable seats or order take-out. We offer over 200 items on our menu, so call Asano Sushi today!more...See more text
I went with my husband, 2 year old daughter & another couple tonight for dinner. Waited almost an hour for a table, then they finally seated us, and didn't give us menus... took them 10 minutes to take our drink orders, when we asked for menus they told us they were out!!! Then we waited another 10 minutes, got up, and went for burgers instead.
This is an example of a great looking restaurant with nice food that I will never visit again because of the terrible service.
The first time my friends and I went, the waiter did not take our order for 30 minutes. When he finally did, they brought us half of the order after keeping us waiting for over an hour. They did not apologize for the wait either. By the time we ordered the rest of the items he decided not to bring us, we were there for over 3 hours!
But I wanted to give them a second chance, so when I went again, the service was that much worse. It took even longer, they got the order all wrong, and decided to charge us EXTRA. When I pointed out that they overcharged the bill by about 10 dollars, the server got angry! We did not leave a tip and told them we would not be returning because of the horrible service.
All in all, sometimes good food does not make a restaurant worth going to. I pay to enjoy my meal, not be treated like garbage. Dont visit this place.
We were left at a table with drink menus but no food menu. Server stopped by quickly to take drink order but left no menus. It took 15 minutes to catch someone's eye to get food menus. That set the tone for the whole dinner. It was hard to get anyone's attention to place an order, they would visit neighbouring tables then not make eye contact at our table, and not return to take orders. I ordered hot and sour lemongrass soup, but when someone finally dropped it on the table in passing, calling out "lemongrass soup", they left the wrong soup. No one stopped by to check how everything was. Food was reasonably tasty, but the sushi rolls are very heavy on the mayo. We gave up trying to get someone to notice us so we could order icecream for dessert. When someone eventually asked if we wanted our bill we said yes and got out of there! With all the new AYCE sushi places in Burlington, I won't be back to Asano!!
I've been here twice within 1 month. First time with family, the second time with friends. I dragged my non-sushi-eating friends, and they really enjoyed the food. I've ordered a variety of food ranging from: rolls, rice, terriyaki, sashimi, soup, handroll, gyoza, tempura, salad, ice cream. By far, my favourite is the 'Spicy Crispy Handroll'. You must try it.
Thumbs up for Asano.!
