Audio Video Electronics was established in 1972 with the intention of providing the best possible service to the people of the lower mainland. Since then, we've strived to provide residential and commercial customers with quality, timely and effective repairs at reasonable prices. We have the largest service area of all the service centers in the lower mainland, stretching from West Vancouver to Chilliwack. Audio Video Electronics can perform warranty, extended warranties and out of warranty repairs, in our shop or in the home. Our technicians are fully trained and qualified, yet consistantly attending seminars, and reading up on anything new that may be of use in the repairs they perform.more...See more text
This was was the worst customer service experience I have ever encountered.
The service manager was going to get back to me with an estimate for my TV repair.
After I asked him to hurry because I am waiting for estimates from another shop as well, he started shouting at me to go ahead with the other shop and that he is NOT doing any repairs for me.
I tried to reason with him but was only getting abuse in response, so I hung up the phone.
Since when is comparison shopping is a crime?
this store is an authorized Samsung repair shop. I brought my broken Samsung monitor and after 2 months I had to send it to Samsung. They didn't even open the box. When I was picking up my monitor - the technician came out, opened box and started testing it. I said: "don't worry - Samsung will fix it...". He didn't listen, finished testing, then inserted monitor up side down into the box that I couldn't even close it. Rude and unintelligent. Receptionist tries her best but he is her boss...
Possibly the worst customer service and even more so, ability to fix anything electronic i have ever seen. I wouldn't trust this company to replace batteries in my remote control. Avoid this business if at all possible.
