Loomis Express

They honestly don’t even try to deliver packages. First day was out for delivery but they never even showed up yet it said delivery attempted. There was no notice card left. This was after I updated my DHL profile to leave on the porch. They still didn’t do that. Why? Because they didn’t even show up. Next day package said it was on truck for delivery. They never showed up again. Called twice to both DHL and Loomis who assured me it was on the truck and the driver was aware. Still no package.

Have been waiting for our package since Jan 4. Tracking says it’s in Regina “HELD AT TERMINAL WAITING SCHEDULE DELIVERY” everyday we wait and still nothing comes. Every afternoon we call and they say it will be on the truck for tomorrow and must have been missed. WORST SERVICE I HAVE EVER EXPERIENCED!

I just had a mattress delivered this afternoon on the day Loomis told me it would be here. They kept me updated on when it was shipped to the Regina Terminal, when it arrived, and when it was on the truck for delivery. The guy who delivered it was courteous and carried it up some steps and put it in the house where I wanted it despite its weight and bulk. My experience with Loomis was all positive. My only question is why only one guy with a big truck carrying heavy freight.

Missed driver the first day. Card said he would try again the next day. Never showed up! No indication on card where parcel could be picked up, or who to call!

LYING IS NOT GOOD FOR YOUR COMPANY FIRST YOU DIDNT COME TWICE TOMOUR HOUSE SAYS DELIVER MONDAY NO SHOW WE WENT TO YOUR SHOP AND COULDNT FIND OUR PACKAGE.AND YOUR MAD.GREAT COMPANY.

My package came 2500km in 2 days then sat in Regina 50km from my house and then went on a 1000km trip around the province and eventually back to Regina where it sat for multiple days. It could of been delivered easily on the 3rd day but instead took over 3 weeks as DHL could not get them to say where my package was. I would give them zero starts if I could.

Useless

Guaranteed delivery from Amazon for a Friday birthday.Tracking said arrived at Loomis night before. Next morning tracking said out for delivery,5PM I called Loomis. The girl said all drivers are back. I said my package has shown out for delivery all day, I need it so seeing as all the drivers are back I will pick up. She put me on hold then said, I dont where it is, think its still on truck being delivered. Well you just said all drivers are back which is it?!?! Useless!

HORRIBLE HORRIBLE

HORRIBLE!! They lied to us, did not input correct info,lost our parcel and were just awful. The whole lot should be fired. Will never use them again!! The most awful customer service on this planet.

Terrible customer...

Terrible customer service , worst experience will never use again

Worst service eve...

Worst service ever! Paid fees in advance to have delivery location changed as they advertised. Called in twice to confirm the change of address as I would be gone for the expected days of delivery and they delivered it to the wrong address anyway. When I called to get this looked into all tey said was "We delivered it to the original address. We can see you changed ti but there is nothing we can do about it." NEVER WOULD RECOMMEND THEM EVER!

Should be 0 star ...

Should be 0 star for Loomid!!! I almost missed my flight because they did not drluver my passport in time. I hope thr US Embassy in Canada will avle to read this and stop using yout service. All the people i spoke with did not give me a definite answer, never rven called like they promised. Customer service is useless. Please do not use this service!!!!

Incompetent

Guaranteed delivery for January 14.DHL turned over my package to Loomis at 6:30am. 24 hours later it still sits at Loomis. Email DHL to get Loomis moving. Out for delivery at 10:45am 6:10 PM, the Loomis driver stops in front of my house, I turn on lights. My garage has BIG numbers, I have a front door. 6:13pm, the Loomis driver drives away. I check tracking again, this time it says address info needed, undeliverable! WOW these people havent a clue!

That's right!! T...

That's right!! This business rates zero stars!! OOPs, it MADE ME rate at least 1 star. For the driver is for our drive For the second time this month I sent a very time sensitive package to be delivered by 9 AM next day. It is 2 pm and still no delivery. When you call to complain, they tell you to file a claim. Not the right answer. If you have all the time in the world for your package to get there, use snail mail, at least it does get there. If you are rushed, DO NOT USE THIS SERVICE!!