After several months of emails back and forth our issue has now been resolved to our satisfaction and we will receive a refund for the defective product. The manager was most apologetic about the delay and misinformation.
I found this business online then, as I scrutinized the shipping cost, I realized they were close enough to go to in person. The staff are pleasant and helpful. The store is heavy with hardware, and an appreciable amount of "software", including the bug screen and _Piloting_ text I wanted.
The location sneaks up on you - but that little lighthouse from their website lets you know you've arrived. Lots of parking, and a clean and tidy "head" of course.